Refund policy

Returns and Refund Policy

Due to the nature of dietary supplements, our products cannot be returned once purchased. To maintain the highest quality and safety standards, we do not accept products back into our facility once they have been shipped. This policy exists to protect your health and ensure every bottle meets our strict quality standards.

Shipping Carriers: Simply Serene is not responsible for packages lost or damaged by USPS, UPS, FedEx, or any other shipping carrier.

In cases where your order does not arrive or arrives damaged, Simply Serene may issue a refund at our discretion. Refunds will be credited to your original payment method. We also offer a full refund under our money-back guarantee listed below.

We do not offer refunds for the following reasons:

Didn't like the taste Our products come in easy-to-swallow capsules with no strong taste. However, if you have concerns about taste, please note that we cannot issue refunds based on taste preferences alone. We do offer refunds if you don't experience results — just reach out to our team.

Allergic reaction to an ingredient Please review all ingredients before purchasing to ensure you are not allergic to any of them. The full ingredient list is available on our website. If you need clarification, contact our customer service team before ordering.

Ordered too much If you accidentally ordered more than intended, contact us within 48 hours at support@simply-serene.com and we'll do our best to help. Once your order has been delivered, we cannot issue a refund.

Ordered the wrong item Please make sure you're ordering the right product for your needs. If you realize you've made a mistake, contact us immediately and we'll try to cancel your order before it ships. However, once your order has been sent, we cannot provide a refund.

Financial hardship We understand times can be tough. If budget is a concern, we recommend starting with a single bottle rather than a bundle. Once your order has been delivered, we cannot issue a refund for financial reasons.

Simply Serene 90-Day Money-Back Guarantee

We stand behind our products 100%. That's why we offer a "Down-To-The-Last-Capsule" Risk-Free, 90-Day Money-Back Guarantee.

If you don't experience results after taking your Simply Serene product as directed, contact us within 90 days of your purchase and our customer service team will process a full refund. No hassle, no questions asked.

Conditions:

  • This guarantee applies to single-bottle purchases. If you purchased a bundle, the refund will be issued for the first bottle only.
  • To qualify, you must have taken the product as directed (see recommended usage on your product label). This ensures you've given the product a fair chance to work.
  • Refunds cannot be issued based on taste preferences alone.
  • After requesting a refund under this guarantee, you will no longer be able to purchase the refunded product from our store.